Chattanooga, TN – According to the state officials, the new hotline number is 833-TDOTFIX (836-8349).

State officials said that the virtual call center operates Monday – Friday from 6 a.m. to 6 p.m.

If someone calls on holidays, weekends, or after hours they can leave a message or call back during business hours.

TDOT must collect as much relevant information as possible about a maintenance work request.

The call center agent will ask the driver a series of questions and submit that information through TDOT’s online maintenance work request form.

Commissioner Butch Eley reportedly said:

“We all know it’s been a terrible year for potholes and here at TDOT we are always looking for ways to improve our customer service.

For the citizens, this hotline will give them another convenient way to report maintenance problems on our interstates and state routes. For TDOT, this centralized way of receiving, processing, and tracking information will enhance our operations.”